If you are not satisfied, please inform Naturally Vietnam. That’s a way to help us to satisfy you better latter.

Naturally Vietnam desires to hear all your feedbacks from you, who use the products directly with the most sufficient and accurate experience. Only little signals from you can even help the farmers prevent crops from a serious disease.

And Naturally Vietnam is pleased to offer returns and refunds 100% if there are any quality problems with our products caused by Naturally Vietnam or our Suppliers.

Ways to take return – refund (depending on your request or stock statement)

  • Change to the same products
  • Change to other but the same price products
  • Refund 100% if you keep the receipt

To return – refund, please follow:

  • Within 24 hours after receiving, inform Naturally Vietnam via email, phone, Facebook, or “Contact” on the Website with a clear picture of the product.
  • Preserve products in suitable condition (chilled, frozen, or normal temperature) then bring back to our shop in your next shopping or Naturally Vietnam’s staff will contact you to take it back and try to find out the reasons, and have solutions to get more high quality of goods
  • Within 1 working day since receiving your information, Naturally Vietnam will confirm the returns-refunds to you

And please be noted that with the mistakes but not due to Naturally Vietnam or our Suppliers or informed after 24 hours, Naturally Vietnam could not offer returns or refunds.