Delivery and Payment policies

Delivery

  • Delivery time: 08.30 AM – 05.30 PM Monday – Saturday

Order after 2.00 PM: deliver the day after.

Order after 2.00 PM on Saturday: deliver on the next Monday.

Please help us to extend your receiving time as long as possible: Ex. from 2.00 PM to 4.00 PM instead of at 2.00 PM. It’s hard for Naturally Vietnam to fulfill your request on time if all the order needs to be shipped at an exact moment.

  • Delivery fee:

Minimum value to be deliver: 200,000 vnd per order.

DISTANCE VALUE OF THE ORDER DELIVERY FEE
0 – 1 km ≥  200,000 vnd Free
1 – < 5 km <  500,000 vnd 20,000 vnd
≥  500,000 vnd Free
 

5 – < 10 km

<  500,000 vnd 30,000 vnd
≥  500,000 vnd 20,000 vnd
≥ 1,000,000 vnd Free
10- < 15 km < 1,000,000 vnd 35,000 vnd
≥  1,000,000 vnd Free

NOTE:

  • The Delivery policy will be applied from 1st September, 2017.
  • The Delivery policy doesn’t applied on Public Holiday and in Rush- hours from 11.00 am – 2.00 pm and 5.30 pm – 7.00 pm.
  • For Customers who need to be delivered at those periods, should you have a deal with the shop to have the best solution.
  • In case of absence of the customer at deliver time, an additional charge will be required by Naturally Vietnam.

Payment methods

Please choose the suitable payment methods for you as below:

  1. Bank transfer after receive the confirmation of total value

JSC Bank for Foreign Trade of Vietnam (VIETCOMBANK) – Tay Ho Branch
Account number: 0.9910.0000.3408

Account name: Công ty Cổ phần Tự Nhiên Việt Nam (Cong ty Co phan Tu Nhien Viet Nam);

OR

Vietnam Technological and Commercial Joint-stock Bank (TECHCOMBANK) – Hanoi Branch
Account number: 19.0284.5022.3010

Account name: Công ty Cổ phần Tự nhiên Việt Nam (Cong Ty Co Phan Tu Nhien Viet Nam)

  1. Cash on Delivery

Please pay in cash to Naturally Vietnam staff upon delivery.

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